As AI tools become more accessible, boards and managers face new opportunities and new risks.

Learn how AI can assist with communication, documentation, scheduling, and predictive maintenance, while understanding the legal, privacy, and ethical considerations. Real-world examples help attendees evaluate whether AI is appropriate for their corporation.

Melissa’s specialty is breaking down complex condominium law issues into plain language. She particularly enjoys assisting condominium clients navigate through the tricky areas of insurance and financing.

Melissa has also completed her Arbitrator training and has been awarded the Q.Arb designation by the ADR Institute of Canada.

Melissa considers herself to be a foodie and an oenophile. She enjoys attending wine tastings and loves trying new restaurants in the Edmonton area.

With 16 years in the Condominium Management industry, Darcie-Lee has spent the past 11 years at the helm of Hallmark Management Inc., a boutique firm she founded that is dedicated to providing personalized service.

Hallmark management operates with a dedicated team that includes two licensed condo managers and a skilled support staff that are all committed to building and maintaining strong relationships with their clients.

Darcie's role extends beyond managing properties; she is dedicated to helping both boards and individual condo owners navigate the complexities of condo living, making their experience as smooth as possible. Having witnessed firsthand the profound impact of the Canadian Condominium Institute (CCI) Darcie knows the value that membership and participation in CCI's educational events can bring to condo boards.

Matthew is a Chartered Insurance Professional, and brings 9+ years of experience in the insurance industry. He has worked for both local and national brokerage firms. Matthew focuses on insuring condominiums and attends both board & annual general meetings as needed.

Education is a focal point for both Matthew & BFL, with the goal of spreading knowledge to improve the insurance experience for everyone involved.

As part of the Realty Team at BFL, Matthew is able to deliver one of the best programs available in Western Canada.

A practical walkthrough of condominium financial statements with real-world examples.

Learn to interpret key documents, understand cash flow, identify red flags, and ask the right questions of managers, accountants, and auditors.

Jeremy Dalgliesh, a Chartered Accountant, is the President and Managing Broker of Converge Condo Management, overseeing over 60 condominium properties across Alberta and British Columbia. With expertise in financial planning, budgeting, and strategic management, Jeremy helps condo boards navigate major projects while minimizing financial strain on owners.

An active member of the condominium community, Jeremy has served as Treasurer for the CCI North Alberta Chapter for three years, advocating for education and supporting condo boards. He combines industry best practices with innovative technology at Converge, providing tailored solutions for effective condo management.

Jeremy holds a BCom from the University of Alberta, previously led teams at Price Waterhouse Coopers, and holds brokerage licenses in both Alberta and BC.

A graduate of the University of Calgary, Walter Wakula has Bachelor of Commerce and MBA degrees in accounting and finance and a Canadian Condominium Institute CCI (Hon’s) designation for distinguished service.

He is the President of Foothills Global Capital Group Inc., a private equity group and financial consulting and advisory company. He is also Executive Director of the Alberta Condominium Management Education Consortium which delivers courses to condominium management candidates to enable them to qualify for their Alberta licenses.

Walter’s career consists of over 35 years of senior financial management, corporate and non-profit director experience in Canada and internationally, including several years as a director with Price Waterhouse in Eastern Europe. He serves as a Director and Treasurer of the CCI South Alberta Chapter. As part of this he has served on CCI provincial and national committees and panels, has written numerous articles on condo finance and has developed and delivered courses in condo governance, finance and budgeting. Walter is also Chair of the CCI National Finance Committee.

A practical walkthrough of a major capital project (e.g., envelope, roof, mechanical).

Learn best practices for scoping, budgeting, communication, contractor selection, and execution. Features perspectives from engineers, contractors, managers, and board members.

Derek is a Principal and Building Envelope Consultant at Wade Consulting Inc. He brings more than a decade of design and construction experience to the Alberta private and public sectors. His focus is primarily on investigating building envelope failures and developing rehabilitation strategies for condominiums.

He has established himself as a responsive and reliable project leader delivering trusted advice to building owners and helping property managers and condominium corporations assess, plan, and restore buildings. As a Project Manager, he assists condominium corporations in navigating a range of capital projects and is committed to collaborating with condominium boards and managers throughout all phases of a project’s lifecycle.

Derek’s background in architecture manifests through his passion for designing long-lasting solutions that blend the functionality of building science principles with the beauty of architecture.

Leo Leibel is the accomplished Principal and General Manager of Restruction Alberta Ltd., a distinguished construction firm specializing in both residential and commercial building envelope restoration. With a career spanning several decades, Leo has seamlessly blended his extensive experience in construction with a robust background in education.

Starting his journey in 1986, Leo founded and operated his own construction company, establishing a reputation for excellence in renovation projects. His early career saw him excel in the educational sector, earning an Honors degree in Education from the University of British Columbia in 1989. Between 1990 and 2004, Leo held teaching positions with various institutions, including the Abbotsford School District, Edmonton Public Schools, Northern Alberta Institute of Technology, and the University of Alberta.

From 1994 to 2004, Leo further distinguished himself as a Construction Expert and Judge for Skills Canada, evaluating carpentry skills at regional, provincial, national, and international competitions. His expertise in the field has made him an influential figure in the construction community in Edmonton.

Leo’s commitment to the industry extends to his active involvement with prominent associations, including the Edmonton Construction Association, Alberta Construction & Safety Association, and the Canadian Association of Home & Property Inspectors. His career also includes a role as Project Manager for a local engineering firm from 2012 to 2019, where he honed his project management skills.

In his current role at Restruction Alberta Ltd., Leo Leibel continues to drive the company's success with his unparalleled knowledge and leadership in the construction industry.

Catherine Ryan is a Condominium Manager and Associate with 113 West Management, where she manages a portfolio of condominium communities and supports boards through complex operational and strategic decisions.

With a strong focus on capital project planning and execution, Catherine works closely with boards and owners to guide large-scale projects from concept through completion—helping to align budgeting, funding strategies, and communication plans to ensure successful outcomes.

She brings hands-on experience from more than 12 completed capital projects, including specialized work as a Capital Project Liaison, offering practical insight into the challenges and opportunities that condominium communities face when undertaking major investments.

Effective communication—internal and external—is essential for smooth operations.

Explore communication frameworks, owner engagement tools, message discipline, email etiquette, and strategies for reducing misinformation and friction.

Rebekah has over a decade of Real Estate experience with Condominium Management being her main focus.

Her journey began in 2011 with a strong educational foundation through The Real Estate Council of Alberta (RECA) earning licenses for Residential, Rural, Commercial Real Estate, and Property Management. She completed her Condominium Management course through the University of Calgary and holds a broker title for both Real Estate and Condominium Management.

One of Rebekah’s core strengths lies in her ability to foster strong relationships with residents, board members, and vendors. She believes in open communication and transparency, ensuring that all stakeholders are informed and involved in the decision-making processes. Her proactive approach to conflict resolution and her adeptness at handling the unique challenges of condominium living have earned her the trust and respect of the communities she manages.

Heidi Besuijen maintains a general civil litigation practice with a strong focus on condominium law, administrative law, estate litigation, and commercial disputes. She represents condominium corporations, property owners, business owners, and professional regulatory organizations.

Heidi has appeared before various boards and tribunals and has successfully represented clients at all levels of court in Alberta, including the Supreme Court of Canada (leave to appeal).

A frequent speaker on housing and condominium law, she has presented for CCI and the Legal Education Society of Alberta. She has also taught law courses at the University of Alberta and MacEwan University. Heidi actively contributes to the community, serving on the boards of Student Legal Services, WINHouse (2019–2024, including two years as Chair), and the Alberta Residential Landlord Association.

Alberta’s new Condominium Dispute Resolution Tribunal represents a significant shift in how condominium-related conflicts will be managed and resolved. This session will provide a practical overview of the tribunal’s jurisdiction and how it fits within the broader legal landscape. Have questions about how the tribunal will opperate? This is a great place to get answers. The session will also highlight proactive strategies that condominium boards, managers, and owners can adopt to reduce the likelihood of disputes and be better prepared if they arise.

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Skylar joined the Condominium Dispute Resolution Tribunal in late 2025 to support its implementation and launch. He currently oversees the CDRT’s strategic direction and operations, with a focus on accessibility, fairness, and timely dispute resolution. Before joining the CDRT, Skylar worked in a government executive office environment specializing in policy development. Skylar previously held a variety of roles at a tribunal focusing on case management and operational leadership. Skylar holds a Bachelor of Arts in Law and Philosophy.

Hugh is a lawyer with Willis Law in Edmonton. He is a frequent speaker on condominium issues in Alberta.

He volunteers for CCI North including as co-chair of the Government Advocacy Committee and participating in stakeholder sessions on amendments to the Condominium Property Act amongst other matters. He is also a mentor for the Law Society of Alberta for lawyers with condominium law questions.

He was again selected by his peers to be included in the 2025 Best Lawyer magazine for the area of corporate and commercial litigation, marking the 5th consecutive year being recognized.

Outside the practice Hugh enjoys spending time with his wife, three daughters and their three dogs.

Tim is a fourth generation Albertan born in Calgary and has lived there throughout his life. His first home was a condominium, chosen for the convenience and lifestyle it provided. He continues to reside in a condominium today and has served multiple terms on his condominium board. In 2000, Tim started working for real estate developers, gaining extensive knowledge about buildings and their operations. He has held a real-estate licence for over a decade, providing him with insights into how people live and interact in condominium communities. Through these customer-focused roles, Tim has observed how misunderstandings and disputes can arise, and how the Tribunal can help resolve these issues early. Tim looks forward to sharing his experience and contributing to a Tribunal that is fair, effective, and easily accessible.

Norman brings over 17 years of experience to the Condominium Dispute Resolution Tribunal. Since joining in 2025 as the Senior Case Management Lead, he led the development of the online application service. As Manager of Operations and Training, Norman is responsible for overseeing operational delivery and training functions, with a focus on supporting effective and consistent service within the Tribunal. He brings strong experience in operational management and works closely with program and administrative teams to ensure day‑to‑day functions align with organizational objectives and service standards. Norman holds a Bachelor of Commerce degree.

What happens when a major project is required and the reserve fund can’t cover it?

This session brings together a reserve fund provider, condominium lender, and condominium lawyer to walk through the real-world options boards face when funding gaps arise. From loans and special levies to reserve fund use and long-term recovery planning, the discussion focuses on what boards are obligated to do, what tools are available, and the consequences of delaying decisions.

With eight years of experience collaborating with condo corporations, Kelly has become a trusted expert in developing tailored financing solutions for large-scale projects, particularly when reserve funds fall short. Tackling major repairs can be overwhelming, so Kelly prioritizes clear, open communication, offering genuine care and guidance to owners and boards as they weigh their options.

What truly sets Kelly apart is her obsessive attention to detail on financial figures, ensuring every aspect is meticulously managed from the planning phase through to project completion. She provides condo corporations with an alternative to special levies, creating customized financing solutions for large capital projects.

Kelly’s work empowers condo corporations to navigate complex financing challenges and successfully complete vital repair projects.

Shantel Kalakalo is the President and Partner of Kalham Consulting Ltd., with over 18 years of experience in the condominium sector, specializing in Reserve Fund studies.

Previously, she led the Reserve Fund group at Wade Engineering for 14 years, gaining a reputation for her expertise in building components, life cycles, and capital replacement costs.

Shantel is passionate about educating condo boards on Reserve Fund reports and has presented to numerous boards, helping them manage capital replacement projects. As a current condo board member, co-owner, and former manager, Shantel’s hands-on experience enriches the advice she provides. Her leadership is further demonstrated by past roles on the Board of CCI-NAC, including First Vice President.

Ryley Schmidt maintains a diverse practice that includes general civil litigation and real estate, but specifically focuses on condominiums and cooperatives.

Ryley has experience representing condominium corporations/cooperatives, directors, unit owners/members, and property managers with the unique challenges that can arise through collective living and the development and maintenance of multi-family or commercial developments. His experience in these areas includes bylaw drafting and enforcement, collections, construction deficiencies, project financing, and governance.

As a principle, Ryley strives to inform condominium corporations/cooperatives, unit owners/members, and property managers of their rights and obligations and find out-of-court solutions that balance each stakeholder’s individual interests within a collective living environment.

Stay ahead of changes in mechanical, structural, and environmental regulations.

This session breaks down updates, their practical impact, and how to maintain compliance. Learn how to work with consultants, document compliance, and manage risk effectively.

Adam Boosey, P.Eng., is a Regional Director at Keller Engineering, overseeing operations and strategic direction across the firm’s Western and Atlantic Canada offices. With over 15 years of project management experience, he has led numerous reserve fund studies and contributed to all phases of project execution—from site inspections and contract drafting to technical specifications and owner presentations.

He oversees project delivery for condominium and strata clients, providing strategic guidance and leveraging his field experience to deliver practical, tailored solutions to building stakeholders. His experience spans a wide range of projects, including parking garage rehabilitation and major building envelope repairs.

Adam is also an active contributor to CCI webinars and panel discussions, where he shares insights on effectively managing major construction and capital repair projects.

He holds a Bachelor of Engineering with a concentration in Management from Carleton University (2014) and is a licensed Professional Engineer (P.Eng.) in Ontario, Alberta, Nova Scotia, and New Brunswick.

Dawn Neville is part of the Partnership Development team with VETS Group, specializing in preventative maintenance planning, HVAC maintenance programs, and mechanical systems for condominium buildings. She has 7 years of experience in the HVAC industry, she takes pride in being someone clients can rely on, not just for solutions, but for ongoing support and peace of mind.

Dawn works closely with condo boards and property managers to improve efficiency, reduce unexpected breakdowns, and simplify the management of HVAC systems. Through structured service programs, VETS helps eliminate the administrative burden associated with repairs and emergency approvals, allowing property managers to focus on broader building priorities.

If you know Dawn, she always has a smile on her face and a natural ability to build lasting relationships.

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Dustin Gutsche serves as the broker for Castor Condos in Calgary. While he may be relatively new to the condo management industry, his experience as a board member far surpasses his time as a manager, offering a unique, governance-focused perspective.

Dustin brings a diverse professional background to his role, including experience as a high school educator, an engineering graduate, and a construction surveyor. This lifelong dedication to learning and professional development is evident in his active commitments with key industry organizations such as CCI, COF, and ACMA.

For Dustin, the foundation of a successful community on thoughtful planning, transparency, and a deep commitment to ongoing education. Furthermore, as a neurodivergent leader, Dustin is particularly passionate about connecting with other industry figures, driven by a natural fascination for an in-depth understanding of condominium complexities.

This session clarifies where board and manager responsibilities begin, end, and overlap.

Participants will learn communication cadences that build trust, frameworks for decision-making, tips for navigating friction, and templates for agendas and reporting. The focus is on creating predictable, transparent operations anchored in shared accountability.

John Frame leads the Condominium Management Group at Witten LLP, specializing in condominium management law.

He provides legal guidance to condominium corporations, directors, property managers, and owners, with extensive experience representing clients at all levels of Alberta's courts, as well as the Federal Court of Canada and the Supreme Court of British Columbia. John’s expertise also spans creditors’ rights, bankruptcy, insolvency, and commercial disputes.

A guest lecturer at the University of Alberta Faculty of Law, he’s presented on condominium law topics for the Legal Education Society of Alberta and the Canadian Condominium Institute. Outside of law, John is deeply involved in the lacrosse and rugby communities, currently serving as Chair of the Discipline and Appeals Committee for the Alberta Lacrosse Association.

Maria was born and raised in Calgary, Alberta, a city she proudly calls home. She began her career as a Condominium Property Manager in 2001 and has been actively involved in the condominium community for nearly two decades. In 2005, she founded New Concept Management Inc., a successful condominium management firm. Maria has completed studies in Business Law, Management, Marketing, Organizational Behavior, and Human Resource Management, along with certifications through the Real Estate Council of Alberta and the Canadian Condominium Institute–Southern Alberta.

Maria is highly regarded for her leadership, mentorship, and educational contributions in the condominium industry. She is passionate and proactive in fostering change within a fast-growing and evolving sector. Maria serves as a Director on the Canadian Condominium Board of Directors for South Alberta, chairs the CCI South Alberta Education Committee, and is a Founding Member of the Alberta Condominium Management Recruitment Committee. Additionally, she is a Director on the Alberta Condominium Conference Committee and chairs the Education Division.

In 2014, she earned her Associate of the Canadian Condominium Institute and was awarded the prestigious Fellowship of the Canadian Condominium Institute Designation. Maria’s philosophy is simple: “Elevate the practice of condominium management by educating your team and clients.”

Explore how to interpret, apply, and enforce bylaws consistently and fairly.

This session addresses common pitfalls, communication strategies, and evolving expectations around enforcement, appeals, and clarity of language.

Kristy MacLean is a Licensed Condominium Associate Broker with more than 13 years of hands-on experience in the condominium management industry. Kristy’s strength lies in helping Boards feel informed, supported, and confident in their decision-making.

Kristy is known for her clear, no nonsense communication style and her ability to cut through complexity to find workable, sustainable solutions. Over the course of her career, she has guided Boards of Directors through operational challenges, financial planning, reserve fund forecasting and major capital projects; always with an emphasis on transparency and long-term stability.

She began her career with KDM Management building a strong foundation in operations, communication and board relations before moving into increasingly complex roles. She is now a senior manager at KDM, where she continues to bring her practical expertise and straightforward approach to a diverse portfolio of condominium communities.

Her background includes extensive experience in bylaw enforcement, governance matters and conflict resolution, often in fast moving or high-pressure situations.

Passionate about creating smoother processes and stronger communities, Kristy is continually focused on improving communication, increasing operational efficiency and elevating the overall condominium living experience. She brings a grounded, real-world perspective to an industry that’s constantly evolving and she takes pride in helping Boards and residents navigate that landscape with clarity and confidence.

Erin Berney is a partner at Field Law in Edmonton with extensive experience handling residential, commercial, industrial, and resort-style condominiums.

She has successfully litigated various matters on behalf of condominium corporations and unit owners. Erin prioritizes education and proactive dispute resolution, advising boards, managers, and owners on expectation management, communication, and problem prevention.

Her expertise includes bylaw amendments, policy development, insured losses, enforcement, capital projects, foreclosures, condo loans, and navigating complex condominium challenges. A condo owner in downtown Edmonton since 2005, she currently serves on her board as Privacy Officer. Erin is closely following recently enacted amendments to the Condominium Property Act and Regulations, including the creation of a dispute resolution tribunal.

Replacement cost appraisals play a critical role in condominium risk and financial decisions, yet are often confused with market value and poorly understood.

This session explains how replacement cost appraisals are developed, what drives valuation changes, and how appraisal outcomes intersect with insurance coverage and risk exposure.

Omar Khan is the Manager, Business Development at Normac. Omar has been working in the condo space for over a decade in several capacities including, with a condo management firm, an engineering company specializing in capital projects for condominiums, and now at Normac. Omar has provided education sessions across several CCI chapters in several provinces including Ontario, BC, Alberta and Manitoba highlighting the important insurance appraisals, state of inflation and best practice in the industry. Additionally, Omar helped develop and deliver accredited insurance appraisal educational course for licensed property managers in Ontario, which count toward credits through the Condominium Management Regulatory Authority of Ontario (CMRAO). These courses ensure condo managers receive the most up-to-date training and are meeting their license requirements.

Normac is Canada’s leading insurance appraisal, recently expanding into the U.S. Over the past 25 years, we’ve completed more than 100,000 appraisals, valuing over $1 trillion in replacement costs. We’ve built strong partnerships with over 200 property management firms across Canada and are recognized as a top referral for leading insurance brokerages. Our reputation is founded on delivering precise, high-quality reports and successfully managing complex assignments that others struggle to handle.

Coming soon...

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Dawn Mitchell has been with HUB International Insurance Brokers since 1990. In that time, she has obtained her Fellow, Chartered Insurance Professional, Canadian Accredited Insurance Broker, Canadian Risk Management, and Associate, Canadian Condominium Institute Designations. She has served as a Board Member for CCI North Alberta Chapter and has conducted insurance seminars and instructed for the CM200 and CM300. She was asked by the Government of Alberto to assist in the review of the Insurance Section of the Condominium Property Act.

Dawn specializes in the placement of insurance coverage for Condominium Corporations and Property Managers. She enjoys educating Board Members on the insurance requirements so that they comply with the Act, Regulations and Bylaws. As well, she has assisted Boards with writing the Insurance Section of their bylaws. In her spare time, she likes to read, and lending a hand at various minor hockey tournaments.

A welcoming and introductory session for new condo owners or those transitioning into condo living.

Covers expectations, rights and responsibilities, governance basics, and how to contribute positively to the community.

Gary Caouette brings over two decades of experience as a condo owner, more than 14 years as a board member, and over five years as a service provider in the condo industry.

With extensive knowledge gained from attending CCI’s education courses and numerous industry seminars, Gary offers tailored advice and solutions to condo corporations. His expertise includes enhanced pre-purchase document reviews, consulting services for unit owners and boards, and facilitating bylaw reviews, updates, and rebuilds in collaboration with condo-specialized lawyers.

Gary actively contributes to the condo community as a member of the CCI board, advocating for education that empowers owners and boards to achieve a superior condo experience. Known for his practical insights and sense of humour, he fosters stronger, more engaged, and well-educated condo communities.

Puneet Kumar has been with Connelly & Company Management Ltd. for the past six years, where he completed his RECA licensing and built strong expertise in condominium management. Before entering the industry, he spent more than 20 years in hospitality, specializing in opening bars and restaurants and developing extensive experience in customer service, team leadership, and operations management.

He has also completed the Dale Carnegie Course and earned a Marketing Management Certificate from Mount Royal University, strengthening his skills in leadership, communication, and strategic marketing.

Puneet is passionate about helping grow the CCI South Alberta network by connecting more vendors, condominium boards, and industry professionals. His goal is to support collaboration, expand the Chapter’s reach, and help strengthen the CCI brand within the condominium community.

A practical session on navigating challenging interactions with owners, neighbours, board members, or managers.

Covers behavioural basics, communication tools, and de-escalation strategies for real-world scenarios.

With over 15 years of experience in condominium management, Sandi brings deep industry knowledge and a strong commitment to excellence in every community she serves.

She has been an active member of the Canadian Condominium Institute (CCI) for 14 years, contributing to both the Membership and Education Committees.

Sandi also serves on the ACMEC Board, where she assists with educational materials —an opportunity she values as a meaningful way to give back to the industry and support ongoing professional development.

Completing mediation training through the ADR Institute of Canada, has enhanced her ability to navigate complex situations with professionalism and care.

Recognizing that every condominium community has its own unique needs, Sandi works collaboratively with her team, board members, and residents to deliver tailored, responsive, and high-quality management services.

Todd is an experienced litigator whose practice is focused on Corporate/Commercial Litigation, Estate Litigation, and Real Property.

Todd acts for both companies and individuals and has successfully argued cases before numerous administrative tribunals, in all levels of court in Alberta, and before the Supreme Court of Canada.

In addition to his litigation practice, Todd has practiced condominium law for nearly 20 years. He represents condominium corporations, managers, unit owners and developers on a breadth of matters including statutory interpretation, governance, bylaw drafting, and bylaw enforcement. He also draws upon his skills as a litigator representing clients in court proceedings ranging from court applications to trials and appeals. Todd’s depth of knowledge and experience has made him a sought-after presenter and lecturer on condominium law and matters.